Customer Service Representative - Service and Repair

Job Title: Customer Service Representative - Service and Repair TeamLocation: Fully Remote (within 1 to 1.5 hours of Loughborough for occasional office visits)Contract Type: Fixed Term (12 months)Salary: £18.10 per hour (£35,400 annual)Working Pattern: Full Time (Monday to Friday, 37.5 hours/week)Start: ASAP

Are you passionate about providing exceptional customer service? Do you want to make a difference in the healthcare industry?

Our client, a leading healthcare organisation, is looking for a Customer Service Representative to join their dynamic Service and Repair Team!

What You'll Do:

• Provide continuous support to veterinarians, doctors, nurses, and the general public regarding service and repair inquiries.
• Coordinate the collection, repair, and delivery of healthcare products, including patient warming devices and stethoscopes.
• Manage a busy inbox and handle day-to-day inquiries efficiently.
• Collaborate closely with engineering teams to ensure seamless service delivery.
• Utilise our CRM system (Salesforce) and SAP for managing customer records and inquiries.
• Handle invoicing and billing for service and repair operations.
• Run ad hoc queries and generate reports as needed.
• Participate in cross-functional meetings and projects to enhance team collaboration.
• Co-ordination between customer, repair sites and potential field services if required
• Maintenance of all records on SAP, Salesforce and other tools as necessary
• Manage activities within required SLAs.
• Customer Interaction via email/Portal 95%
• Telephone queries 5% - Minimal

What We're Looking For:

• Experience in customer service/ Account Management, preferably in a healthcare or similar environment.
• Strong organisational skills with a disciplined approach to managing tasks and deadlines.
• Excellent interpersonal skills and a flexible, adaptable attitude.
• Attention to detail and data accuracy.
• Proficiency in English and familiarity with Salesforce and SAP is a plus.

Why Join Us?

• Work in a supportive and friendly environment where your contributions make a real difference.
• Enjoy the flexibility of a fully remote position while still having the chance to connect with your team.
• Opportunity to grow your skills and collaborate with cross-functional teams.

If you're ready to take the next step in your career and be part of a team that values customer satisfaction and teamwork, we want to hear from you! Apply today to become a vital part of our client's healthcare service and repair team!

How to Apply:

Please submit your CV and a brief cover letter outlining your relevant experience and enthusiasm for the role. We look forward to welcoming you to our team!

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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