Customer Service Representative

Join Our Team as a Customer Service Representative!

Are you passionate about delivering exceptional customer service?

Do you thrive in a dynamic environment where your organisational skills shine?

If so, we have the perfect opportunity for you! Our client, a leading organisation in the healthcare sector, is seeking a dedicated Customer Service Representative to join their team on a 1 year contract.

What You'll Do:As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the support they need. Your responsibilities will include:

• Co-ordination between customer, repair sites and potential field services if required
• Maintenance of all records on SAP, Salesforce and other tools as necessary
• Manage inbox and cases related to Service and Repair
• Manage invoicing and billing as required for certain aspects of service and repair
• Run simple ad hoc queries as required
• Reports to be generated for Business, Service Centre or Customer, on request.
• Manage activities within required SLAs.
• Participate in/run projects as needed
• Participate in cross collaboration meetings as part of the Super User and Process Specialist team or as part of cross function meetings with service centres or field services or business as required.

What We're Looking For:To excel in this role, you should possess the following skills and attributes:

• A disciplined and organised approach to work.
• Proven customer service skills and experience.
• Strong ability to meet deadlines while maintaining data accuracy.
• Excellent interpersonal skills, with a flexible and adaptable mindset.
• A keen attention to detail to ensure high-quality service.
• Proficiency in English at a decent level.
• Familiarity with SAP and Salesforce is preferred but not essential ; knowledge of Microsoft tools is a plus.

Hours & Pay:

• This is a fully remote position, allowing you to work from the comfort of your home.
• Working hours are Monday to Friday, 9 AM to 5 PM.
• The pay rate is £18.10 per hour.

Why Join Us?By joining our client's team, you will be part of an enthusiastic environment where your contributions matter. You'll have the opportunity to work with a supportive team while developing your skills in the healthcare industry.

If you're ready to take the next step in your career and make a difference in customer service, we want to hear from you!

Apply Now!Don't miss out on this fantastic opportunity to be part of a vibrant team dedicated to excellence in healthcare customer service. Submit your application today and embark on a rewarding journey with us!

We look forward to welcoming you aboard!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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