Business Support Manager

Business Support Manager

Full time, Monday to Friday

Castleford, Head Office, WF10 5HW

Salary: £30k-£32k pa

Immediate start

About the Bridge Care

The Bridge provides community based registered care services for people with learning disabilities, autism and associated complex care needs. We provide personalised outcome-based support to enable individuals with significant care and support needs to live safely, happily and successfully in the community. Our focus is to fill the gaps in accommodation and support provision for uniquely complex and challenging individuals by taking a fresh perspective to their support needs. We provide bespoke individual accommodation choices that are entirely flexible to meet individual needs. Everyone’s opinion matters to us and we see this as key to the success of the people we support. The Bridge recognises the value and importance of developing a safe and reliable home setting for the people we support; their families; the people we employ and for the commissioners who fund services.

Our Values.

Our values reflect us all and they’re the beating heart of everything we aspire to be.

They set out our culture, the way we behave and the way we do things.

Our values…

• Change perceptions. See the world through the eyes of the people we support and mold the world around them
• Take a different outlook. Be confident to use our wealth of experience and knowledge to look at unique situations differently
• Be nice, kind, patient, resourceful, open minded, resilient and forgiving
• Understand why situations occur. We take an evidence based approach to why behaviour occurs and how to respond appropriately.
• Everyone’s opinions matters. We value every individual as part of the team and they are key to the success of the people we support and the organization

Position

The Business Support Manager is a pivotal role within our organisation, responsible for overseeing and ensuring the efficient management of support services across the organisation’s operations. This includes managing resources, maintaining compliance, and leading a dedicated team to deliver high-quality support functions that align with our organisational goals.

Purpose of the Role

The Business Support Manager plays a crucial role in ensuring the seamless operation of support services across the organisation. This position is designed to enhance efficiency, maintain compliance, and provide high-quality support to all departments. By effectively managing resources, leading a diverse team, and overseeing key operational areas such as fleet management, facilities compliance, and waste management, the role ensures that functions and services run smoothly, allowing frontline teams to focus on delivering exceptional care and support.

Key Responsibilities

Support Desk Management:

• Oversee the operations of the support desk, ensuring service requests are effectively managed using the ZOHO system.
• Address and resolve issues ranging from IT support to procurement requests.

Council Tax Administration:

• Manage council tax responsibilities for all seven services, ensuring timely payments and compliance with regulations.

Fleet and Mobility Management:

• Oversee a fleet of 18 vehicles and provide assistance with mobility cars for Persons We Support (PWS) as needed.
• Ensure compliance with all regulatory requirements, including MOT, insurance, tax, and general maintenance.

Team Leadership:

• Lead and manage a team of four Business Support Administrators and three company drivers.
• Provide guidance, set clear objectives, and support team development to achieve operational excellence.

Waste Management:

• Coordinate waste management across all seven services, ensuring compliance with regulations for general and clinical waste disposal.

Mail and Document Handling:

• Manage internal mail distribution, ensuring invoices and other critical documents are sent to relevant departments promptly.

Facilities Compliance and Maintenance:

• Ensure all facility compliance certifications are up-to-date.
• Liaise with external contractors, such as electricians and plumbers, as well as internal staff, to schedule and oversee necessary maintenance or repairs.

Additional Responsibilities

• Take on additional tasks and responsibilities as required to ensure the successful operation of the business support team and services.

Key Skills and Experience

• Proven experience in managing support services or facilities within a similar role.
• Strong leadership skills with the ability to manage and develop a diverse team.
• Excellent organisational and multitasking abilities to handle varied responsibilities effectively.
• Proficiency in using systems or equivalent tools for managing service requests.
• Knowledge of fleet management and facilities compliance, including waste management and vehicle maintenance.
• Strong communication skills to liaise with internal teams and external contractors.
• Attention to detail and the ability to maintain accurate records for compliance purposes.

Essential

• Ability to manage and supervise a team effectively, with excellent communication skills.
• Strong organisational skills, with the ability to manage multiple tasks and priorities.
• Ability to handle sensitive information in a confidential manner.
• A commitment to ongoing professional development.

Equal Opportunities

The Bridge Care is committed to promoting equality and diversity within the workplace and providing a working environment that is free from discrimination. We believe in the value of creating an inclusive environment for all.

Confidentiality

The post holder must respect confidentiality at all times and ensure that all personal information is handled in line with our policies.

Scope of Job Description

This job description provides an overview of the role and key responsibilities but is not an exhaustive list of duties. Responsibilities may change in line with the needs of the service. Significant changes will be discussed and agreed upon with the post holder.

INDLS