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- Manage delivery of a wide suite of engagement activities including conferences, focus groups, surveys, and roundtables.
- Work with internal colleagues to ensure the business is actively responding to insight and intelligence from stakeholders.
- Own the annual engagement planner ensuring a comprehensive programme of engagement opportunities and robust recording of outputs and outcomes.
- Support the Business Plan Engagement Group programme attending subgroup meetings and providing overall co-ordination for effective outputs.
- Take a lead on developing and maintaining our digital spaces to share information and support stakeholder learning, as well as promoting our engagement opportunities.
- Gather all engagement reporting and ensure that it is appropriately processed into our insight reports. Track the recommendations and our response.
- Support the implementation of the AI tri-angulation tool for reporting.
- Provide professional advice to colleagues in developing engagement approaches for key projects or bespoke pieces of work.
- Established stakeholder management expertise including stakeholder mapping, audience segmentation, stakeholder database management and positive relationship building.
- Demonstrable experience developing and delivering a range of stakeholder engagement opportunities across both face to face and digital spaces, ideally in large scale complex industries.
- Excellence in programme management and tactical engagement planning.
- Digital expertise and creative approaches to ensuring we are maximising opportunities to support stakeholders through digital content.
- Experience developing content for web publication and active management of web spaces.
- Experience analysing engagement outputs and converting these into actionable insight.
- A minimum GCSE or equivalent in English Language and Maths. Educated to A level or equivalent in relevant subjects.
- An understanding and experience of a wide range of engagement activities/channels.
- Excellent digital skills including use of Microsoft applications including excel and PowerPoint.
- At least three years’ experience of working in a pressured and dynamic stakeholder relations environment.
- Experience working closely with professional and executive level staff and external stakeholders.
- Experience developing and delivering engagement events both big and small.
- Web publication and web management experience.
- Digital engagement experience.
- Experience in project or programme management.
