Customer Support Advisor

Career Cross Ltd

Posted 2 days ago, valid for 8 days

Cheadle, Cheshire SK8 1HX, England

Full Time

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Sonic Summary

The position of Customer Support Advisor is available at a dynamic Telecoms company in Cheadle, Manchester, offering a salary of £23,000 plus benefits.
This role requires applicants to have prior experience in customer service and excellent telephone communication skills.
The job involves taking inbound calls, making outbound calls, liaising with networks, and resolving customer queries professionally.
The working hours are part-time from 1pm to 5pm or full-time from 9am to 5pm, with a focus on a relaxed yet productive environment.
Candidates should also possess good IT skills, problem-solving abilities, and strong organizational skills to meet deadlines.

Customer Support Advisor - Cheadle - £23k + benefits

A fast moving and dynamic Telecoms company based in Cheadle, Manchester are currently expanding its team and recruiting for an experienced Customer Support Advisor to join their company. They have brand new high spec executive offices in South Manchester near Manchester Airport and offer a relaxed but focused environment.

Part Time Hours: 4 hours per day Monday to Friday 1pm to 5pm.

Full Tine Hours: 9am to 5pm

Main duties of the role will include the following:

Taking inbound calls from customers
Making outbound customer & welcome calls
Liaising with networks and billing providers
Resolving any customer issues or queries in a professional manner
Administration
Updating Database

Applicants must possess the following skills / experience:

Excellent telephone manner is essential
Experience in customer service
Good IT skills
Problem solving ability
Organisation Skills are essential
Ability to meet deadlines

Keywords - customer service, customer care, inbound, admin, administrator, telecoms, telecom, telecommunications, networks, billing, IT, full time, part-time, outbound calls, outbound, customer, inbound, support, customer support, Cheadle, Manchester

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