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Telecoms Support Administrator

Neoci Ltd
Posted 14 hours ago, valid for a month
Location

Cheadle, Cheshire SK8 6JZ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking an Office-based Telecoms Support Administrator located south of Manchester.
  • The salary for this position ranges from £28,000 to £30,000.
  • Candidates must have a minimum of 2 years’ experience in a similar role, with telecoms experience being desirable but not mandatory as training will be provided.
  • Key responsibilities include processing customer orders, updating order statuses, and supporting the sales team with business operations.
  • Required skills include excellent communication, attention to detail, and intermediate Excel proficiency.

Our client is hiring for an office based Telecoms Support Administrator based south of Manchester

Salary of between £28k - £30k

Qualification:

  • Minimum 2 years’ experience in a similar role, experience of the telecoms industry is desirable but not mandatory as full training will be provided.

Main Duties & Responsibilities:

  • Processing of customer orders.
  • Updating partners/customers with order statuses
  • Addressing any issues with processed orders
  • Credit checking customers
  • Setting up and chasing of direct debits with customers and partners and following up with any cancellations
  • Setting up trials and managing the full process
  • Procuring hardware from company suppliers
  • Supporting the sales team with Business Operations matters
  • Operating Customer Service and Accounts desk to respond to customer queries on accounts, orders, and existing customers.
  • Assisting with the on-boarding of new partners.
  • Number allocations & number management
  • Assistance with regular audit exercises
  • Porting & exporting of customer numbers to and from our platform

Required Skills:

  • Excellent spoken and written communication skills
  • Attention to detail
  • To be a quick learner, able to adapt to changing environments
  • Be able to grasp new concepts quickly
  • Team player
  • Good working ethics
  • Intermediate level Excel

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.