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Position Overview:
The role will work closely with colleagues within all areas of the business to deliver a first class Customer service, Customer satisfaction, and to manage Customer orders quickly and efficiently.
The role will work closely with the Sales team to ensure all Customer orders are booked promptly.
The role will also assist the Sales team manage and develop high value accounts.
- Build and maintain strong relationships with external Customers that they support by ensuring all enquiries are dealt with in a timely manner to encourage new business.
- Use excellent communication skills and the ability to interact with people of all levels, to build and maintain strong working relationships with Operations.
- Working cross functionally with all our internal Customers & suppliers to remove blocks that negatively affect the Customer experience
- Recommend enhancements & simplifications to Customer Services procedures.
- Assist with ad hoc Customer Services projects or perform other tasks as required by the Customer Services Manager.
- Experience of operating in a Customer Service or Order management role within a manufacturing organisation.
- Great telephone manner
- Drive to ensure excellent Customer service and quality of Customer experience.
- Strong communication and negotiation skills.
- Experience of working with ERP and CRM systems (SAP or equivalent)
- IT Proficient in all MS office products ( Outlook, Powerpoint and Word)
- Highly analytical with an eye for detail.
- Highly motivated
- Team player
