Back to search
- Support the Customer Services Manager and lead the team in delivering a first-class customer experience.
- Oversee order management processes, ensuring customer orders are booked promptly and accurately.
- Build and maintain strong relationships with key accounts, supporting business growth and customer retention.
- Act as the voice of the customer, collaborating with internal teams (Sales, Operations, Supply Chain, Credit Control, Trade Compliance, and Logistics) to resolve issues and improve the customer journey.
- Identify and implement process enhancements to improve efficiency and customer satisfaction.
- Work cross-functionally to remove obstacles affecting the customer experience.
- Assist with customer service projects and provide support on continuous improvement initiatives.
- Strong experience in a Customer Service or Order Management role within a manufacturing/engineering/technical environment, ideally in an international setting.
- Strong customer-first mindset, with a passion for continuous improvement.
- Excellent communication, negotiation, and influencing skills—both verbal and written.
- Ability to prioritise tasks under pressure and work to tight deadlines.
- Proficiency in ERP and CRM systems (SAP or equivalent) and advanced Microsoft Excel skills.
- Highly analytical, detail-oriented, and process-driven.
- Self-motivated, adaptable, and able to work both independently and as part of a team.
