Back to search
CR3 is currently working with a leading UK insulation supplier based in Chelmsford who are looking for a Customer Service Advisor to join their team on a full-time basis.
This is a fantastic Customer Service Advisor opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.
Benefits:
-
25k - 30k
-
Company pension
-
20 Days holiday
-
Xmas shut down
-
On-site parking
Customer Service Advisor Responsibilities will include but are not limited to:
-
Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems
-
Taking client bookings
-
Work closely with the customers to ensure customers are getting the service they have been promised
-
Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate
-
Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer
-
Provide reactive and proactive support to increase customer retention
-
Ensure all missed calls are followed up
-
Provide ETAs and servicing history to customers when requested
The successful Customer Service Advisor candidate will have experience working within a customer service environment, excellent communication skills, the ability to use own initiative, work well under pressure, be organised, efficient and able to multitask. Office experience is preferred but not essential.
A car driver is essential due to their remote location, closest public transport is 2 miles away.
