Automotive Technical Support

Are you a Vehicle Technician or Automotive Technician or Automotive Electrician looking for an opportunity to use your skills and experience away from the workshop?

Or would you like to move away from the workshop and Automotive sector in a role and pursue a career where your knowledge and skills would be a massive advantage working in a Technical Support role?

Our client is a market leading provider of specialist access and security systems and have an opportunity for someone with good technical knowledge to join their team as a Technical Support Engineer.

As a Technical Support Engineer / Technical Support Executive, you will be responsible for providing both remote and on-site support to our valued customers. Your remote support duties will include handling emails, phone calls, and remote PC login sessions. When remote solutions are not feasible, you will conduct in-depth diagnostics and commissioning of systems on-site.

Location - Essex - Laindon, Chelmsford, Basildon, Romford, Gillingham, Southend On Sea, Ilford, Brentwood

Salary - Up to 35K basic DOE (plus bonus OTE 39K) - 26 days Hols (plus BH 33 days total) - Pension - Mobile Phone / Laptop - Company Credit Card - Personal & Career Development

Key Responsibilities:

Provide remote and on-site technical support to customers, ensuring high levels of customer satisfaction.
Troubleshoot and diagnose technical issues, providing solutions via phone, email, or remote access.
Commission systems installed by customers and resolve any technical challenges encountered on-site.
Collaborate with the sales team to review specifications, conduct site surveys, and prepare accurate quotations.
Maintain clear and concise communication with customers, ensuring they understand the solutions provided.
Foster strong customer relationships by providing exceptional service and technical assistance.
Maintain up-to-date knowledge of technical products and industry trends.

The Ideal Candidate:

Experience in a technical support role, with a strong foundation in troubleshooting and problem-solving.
Automotive Technician, Master Technician or Automotive Electrics.
Strong logical thinking, with the ability to act decisively and under pressure.
Excellent verbal and written communication skills, with the ability to convey technical information clearly to customers.
Experienced providing outstanding customer service and a proactive approach to resolving issues.
Ability to work both independently and in a team environment.
Desirable: Knowledge of electrical voltage and power supply; experience with AutoCAD is advantageous but not essential.

The Next Step:

To apply for this Automotive Technical Support role, get in touch with Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd on (phone number removed) and email your CV

JOB REF: 4208RCB Automotive Technical Support