Technical Support Engineer

Technical Support Engineer

My client is a dynamic and innovative company dedicated to providing exceptional technical support to our customers in a fast-paced and growing industry. Our team is committed to ensuring customer satisfaction through high-quality technical solutions and service delivery. We are now looking for a dedicated and skilled Technical Support Engineer to join our team and contribute to our continued success.

As a Technical Support Engineer / Technical Support Executive, you will be responsible for providing both remote and on-site support to our valued customers. Your remote support duties will include handling emails, phone calls, and remote PC login sessions. When remote solutions are not feasible, you will conduct in-depth diagnostics and commissioning of systems on-site.

You will also play a key role in supporting our sales team from a technical perspective. This includes conducting site surveys, reviewing specifications and drawings, preparing quotations, and creating AutoCAD drawings for both first and second fixing solutions.

This role will suit someone with a background and knowledge of Automotive Electrics or other electrical / electronic / electro mechanical experience who would like to utilise their skills in a new sector and working environment.

A professional and customer-facing demeanour is required, along with an understanding of electrical voltage and power supply.

Location - Essex - Laindon, Chelmsford, Basildon, Romford, Gillingham, Southend On Sea, Ilford, Brentwood

Salary - Up to 35K basic DOE (plus bonus OTE 39K) - 26 days Hols (plus BH 33 days total) - Pension - Mobile Phone / Laptop - Company Credit Card - Personal & Career Development

Key Responsibilities:

• Provide remote and on-site technical support to customers, ensuring high levels of customer satisfaction.
• Troubleshoot and diagnose technical issues, providing solutions via phone, email, or remote access.
• Commission systems installed by customers and resolve any technical challenges encountered on-site.
• Collaborate with the sales team to review specifications, conduct site surveys, and prepare accurate quotations.
• Maintain clear and concise communication with customers, ensuring they understand the solutions provided.
• Foster strong customer relationships by providing exceptional service and technical assistance.
• Maintain up-to-date knowledge of technical products and industry trends.

The Ideal Candidate:

• Experience in a technical support role, with a strong foundation in troubleshooting and problem-solving.
• Strong logical thinking, with the ability to act decisively and under pressure.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to customers.
• Experienced providing outstanding customer service and a proactive approach to resolving issues.
• Ability to work both independently and in a team environment.
• Desirable: Knowledge of electrical voltage and power supply; experience with AutoCAD is advantageous but not essential.

The Next Step:

To apply for this Technical Support Engineer role, get in touch with Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd on (phone number removed) and email your CV

JOB REF: 4208RC Technical Support Engineer