Technical Support Engineer - Electrical

Technical Support Engineer - Electrical

Do you have a background and experience in Electrical Maintenance, Electrical & Mechanical Maintenance, HVAC Maintenance, Automotive Electrics, or Electronics and looking for a new career direction where you can utilise your skills and experience?

My client is a dynamic and innovative company dedicated to providing exceptional technical support to our customers in a fast-paced and growing industry. Our team is committed to ensuring customer satisfaction through high-quality technical solutions and service delivery. We are now looking for a dedicated and skilled Technical Support Engineer to join our team and contribute to our continued success.

As a Technical Support Engineer / Technical Support Executive, you will be responsible for providing support to our valued customers. Your remote support duties will include handling emails, and phone calls. When remote solutions are not feasible, you will conduct in-depth diagnostics and commissioning of systems on-site.

You will also play a key role in supporting our sales team from a technical perspective. This includes conducting site surveys, reviewing specifications and drawings, preparing quotations.

Location - Essex - Laindon, Chelmsford, Basildon, Romford, Gillingham, Southend On Sea, Ilford, Brentwood

Salary - Up to 35K basic DOE (plus bonus OTE 39K) - 26 days Hols (plus BH 33 days total) - Pension - Mobile Phone / Laptop - Company Credit Card - Personal & Career Development

Key Responsibilities:

• Provide remote and on-site technical support to customers, ensuring high levels of customer satisfaction.
• Troubleshoot and diagnose technical issues, providing solutions via phone, email, or remote access.
• Knowledge and experience using diagnostics equipment such as Multi Meters.
• Commission systems installed by customers and resolve any technical challenges encountered on-site.
• Collaborate with the sales team to review specifications, conduct site surveys, and prepare accurate quotations.
• Maintain clear and concise communication with customers, ensuring they understand the solutions provided.
• Foster strong customer relationships by providing exceptional service and technical assistance.
• Maintain up-to-date knowledge of technical products and industry trends.

The Ideal Candidate:

• Experience in a technical support role.
• Strong logical thinking, with the ability to act decisively.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to customers.
• Desirable: Knowledge of electrical voltage and power supply.

The Next Step:

To apply for this Technical Support Engineer role, get in touch with Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd on (phone number removed) and email your CV

JOB REF: 4208RCC Technical Support Engineer