SonicJobs Logo
Left arrow iconBack to search

Senior IT Support Specialist

HR GO Recruitment
Posted 8 hours ago, valid for a month
Location

Chelmsford, Essex CM3 4SX, England

Salary

£24,000 - £28,800 per annum

info
Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Senior IT Support role involves providing 1st and 2nd line support while leading project improvements in a dynamic business environment.
  • Candidates must have a minimum of 5 years of experience in IT support, combining hands-on and project management skills.
  • The position requires proficiency in Microsoft 365, Windows 10/11, Ubiquity networks, VMware, and cyber security.
  • The role offers a competitive starting salary that is dependent on experience, along with autonomy and a supportive team atmosphere.
  • Applicants must have the right to work in the UK and be prepared to provide remote and on-site emergency support as needed.

Senior IT Support - 1st and 2nd line support and project improvements work at this large successful complex, fast moving and expanding group of businesses.

You will take ownership of the IT Systems, troubleshooting, improving and developing systems in this sales and finance focused environment.

We need a confident, competent IT specialist capable of working in an often-pressured environment who is comfortable providing remote/on site weekend emergency support as the business is also open 7 days a week.

The role offers excellent support and autonomy, strong technical budgets and a great team atmosphere working in a contemporary and luxurious environment.

You will provide hands-on support and take charge of critical IT projects, working in an environment that values your expertise and implements your ideas.

Key Responsibilities:

  • Identify areas for improvement and lead initiatives to enhance IT processes and systems.
  • Configure and set up workstations (desktops, laptops, mobile devices) for new and existing staff.
  • Lead and manage IT projects, including software roll-outs, system upgrades, and security enhancements.
  • Troubleshoot and resolve IT issues promptly to minimise downtime.
  • Maintain and secure local networks, ensuring compliance with data privacy regulations.
  • Train and support employees on new software, facilitating smooth transitions and adherence to best practices.

Person Specification:

  • Minimum of 5 years of experience in IT support, with a mix of hands on and project experience.
  • Demonstrated problem-solving skills with a proactive approach to managing and improving IT systems.
  • Excellent communication skills, capable of explaining technical concepts to non-technical staff.
  • Proficiency with Microsoft 365, Windows 10/11, Ubiquity networks, VMware, and cyber security.
  • Knowledge of network management, virtualisation, and intranet systems.

Full job specification available. This is a permanent job with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO are a recruitment agency who aim to respond to all applications.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.