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Our client is a prestigious manufacturer of security equipment with over 75 years of industry excellence. Specializing in high-end intercom, access control, and CCTV systems, they are a market leader in providing security solutions for large residential estates and tower blocks.
We are currently seeking a Technical Support Engineer to join our team and deliver first-class support to our customers. This is a fantastic opportunity to work in a dynamic, fast-growing company that prioritizes continuous training and personal development.
Key Responsibilities:
As a Technical Support Engineer, you will:
- Provide remote technical assistance via email, phone, and remote PC login sessions.
- Conduct on-site support, performing in-depth diagnostics when remote solutions are not feasible.
- Commission systems installed by our customers, ensuring proper setup and functionality.
- Support the sales team with site surveys, reviewing technical specifications, and preparing AutoCAD drawings for installation planning.
- Offer technical expertise on product performance and application, helping customers with troubleshooting and system configurations.
- Maintain customer satisfaction by delivering exceptional service, ensuring issues are resolved quickly and professionally.
Ideal Candidate:
We're looking for a motivated and technically skilled individual with the following qualifications:
- 2+ years of experience in a technical support or field engineer role.
- Strong understanding of electronics, IT systems, and security equipment (intercom, access control, CCTV).
- Excellent problem-solving skills with a logical approach and ability to work well under pressure.
- Strong communication skills, both verbal and written, with the ability to explain complex issues clearly to customers.
- Customer-focused mindset with a passion for delivering high-quality service.
- Ability to work independently and collaboratively within a team.
What We Offer:
- Salary: Competitive package ranging from 28,000 to 39,000 (negotiable based on experience).
- Bonus: Yearly bonus between 2,000 - 4,000.
- Continuous training: Opportunities for ongoing professional development and personal growth.
- Company benefits: Company-provided mobile phone, laptop, and expenses card for work-related travel.
You'll be given the tools to succeed, including comprehensive training, a supportive work environment, and the opportunity to grow in your role.
