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As part of the Intervention Team, you'll be key in managing claims effectively and delivering exceptional service. This is a fast-paced environment where no two days are the same.
As part of a dynamic, modern, and expanding motor insurance group, incorporating some of the most recognised names in the automotive and insurance industries, they're committed to innovation, excellence, and delivering outstanding service. Right now, they're looking for talented individuals to join their Intervention Team.
Day to Day, you will:
- Proactive Claims Management: Triaging leads to identifying intervention opportunities, and resolving claims efficiently.
- Customer-Focused Solutions: Engaging with non-fault claimants to determine damage and mobility needs, offering tailored solutions.
- Problem-Solving: Finding alternative settlements and managing issues creatively.
- Collaborative Workflow Management: Maintaining SLA standards while working across internal systems and with external stakeholders.
- Building Relationships: Establishing trust with claimants, suppliers, and colleagues.
About you:
- Claims Expertise: A solid background in claims handling, particularly recovery and credit hire processes, with the ability to navigate complex cases confidently.
- Communication Pro: Strong phone skills to build rapport, handle objections, and explain services effectively to claimants.
- Problem-Solving Mindset: Skilled in assessing claims and finding innovative, customer-focused resolutions.
- Organized and Detail-Oriented: Capable of maintaining accurate records, producing high-quality documentation, and staying on top of multiple workflows.
- Tech-Savvy: Confident in using Microsoft Office and claims systems to manage tasks efficiently.
- Team-Oriented and Independent: Thrive in both collaborative environments and while working autonomously.
- Goal-Driven: A professional attitude with a strong work ethic, focused on achieving targets and delivering results.
If you're passionate about claims handling and have the skills to excel in recovery and credit hire, we'd love to hear from you!
