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Title: Fraud Handler - Claims
Location: Chelmsford
Salary: £25,000 - £30,000 depending on experience
Days/ Hours of work: Monday - Friday, 09:00 - 17:00
Benefits
- On-site parking
- 25 days holiday plus bank holidays
- Frequent socials, including Summer and Christmas parties
- Environmentally conscious - you'll be supplied with sustainable products
- Company lunches
- Excellent progression opportunities
- Opportunity to participate in local fundraising
- Long service awards
- Amazing in-house training
The company
Office Angels are truly excited to be recruiting for this exciting and fast-paced position. A well established and professional company based in Chelmsford are looking for a Fraud Handler to support their growing claims department. You will be based in their bight and open head office and will need be organised, proactive and have great communication skills. This role is crucial in safeguarding the company against fraudulent claims and ensuring the integrity of the claims process. The ideal candidate will have a keen eye for detail, strong analytical skills, and a thorough understanding of fraud detection and prevention techniques.
Duties
- Scrutinise claims against fraud indicators, identifying and investigating potential fraud cases.
- Proactively manage suspected fraud claims from notification through to resolution, covering all aspects of third-party claims.
- Deliver exceptional claims handling service with minimal leakage, adhering to company procedures and service standards.
- Utilise fraud management software and other investigative tools to manage and resolve cases efficiently.
- Accurately assess injury claims and associated losses, including loss of earnings and care costs.
- Timely Resolution: Investigate and resolve claims in a professional, timely, and proactive manner.
- Exceed customer expectations by prioritising work and resolving disputes that may arise during claim settlements.
- Compile and analyse fraud statistic reports to identify trends and areas for improvement.
- Identify personal training needs and seek appropriate training to meet performance targets.
- Maintain high standards of quality, service, and productivity in all tasks.
- Embrace and support changes within the claims handling teams to enhance overall efficiency.
- Work closely with legal experts to continuously evolve fraud detection tactics and identification methods.
- Assist with both internal and external auditing processes to ensure compliance and accuracy.
The ideal candidate
- In-depth knowledge of fraud tactics, including identification, validation, and handling.
- Understanding of fraud indicators and the roles of the Insurance Fraud Bureau (IFB) and Insurance Fraud Enforcement Department (IFED).
- Extensive knowledge of the Road Traffic Act and the Motor Insurers Bureau.
- Solid understanding of Small, Multi, and Fast track litigation processes, including the Ministry of Justice (MOJ) protocols.
- Capable of investigating and negotiating liability disputes effectively.
- Skilled in negotiating credit hire and property damage claims.
- Proficient in accurately assessing General Damages.
- Ability to manage multiple work streams and adhere to deadlines set by the Court or line manager.
- Strong ability to prioritize work, meet deadlines, and perform under pressure within a busy team environment.
- Identify claims with the potential for financial deterioration.
- Excellent written and verbal communication skills, with the ability to convey information clearly and effectively.
If you believe this position is right for you, then please apply today!
If you would like to have a further conversation or find out any additional information, then please contact me directly on or on
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
