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Are you looking for an exciting opportunity in facilities management? Do you thrive in a fast-paced environment? Our client, a leading organisation in the industry, is seeking a Facilities Helpdesk Co-ordinator to join their team on a temporary basis. If you have strong organisational skills, excellent communication abilities, and a customer-focused approach, this could be the perfect role for you!
Key Responsibilities:
Act as the first point of contact for clients, efficiently managing all reactive and planned works within agreed SLAs.
Utilise our client's ticketing system to log, track, and update tasks with relevant information.
Raise client quotes in line with internal SLAs, follow up regularly until work is scheduled and completed, or log as no longer required.
Coordinate attendance for planned and reactive jobs with internal teams and subcontractors, ensuring all necessary documentation is collected.
Scheduling and Coordination:
Ensure the scheduling of the landscaping team is well-organised and up to date.
Add all required tasks, including ad-hoc jobs, to the relevant calendars and trackers.
Plan periodic and ad-hoc tasks in a timely manner and assign them to the correct team.
Client Communication and Reporting:
Provide regular updates to clients on job status, promptly communicating any changes or delays.
Chase internal completion reports and submit them to clients, maintaining records for invoicing purposes.
Handle client compliments and complaints, logging, tracking, and resolving them according to company procedures.
Compliance and Documentation:
Send all health and safety documentation, such as RAMS, to clients ahead of scheduled work.
Maintain accurate records of job completion, compliance reports, and waste transfer notes, storing them appropriately in our client's system.
Assist with quarterly waste reporting and manage amendments to waste contracts.
General Administration:
Participate in weekly programme meetings, providing updates on job progress and assisting with planning.
Support the wider Specialist Services team with administrative tasks, liaising with internal departments and external suppliers as needed.
Obtain skip quotes for green waste and general waste, managing the contracts including delivery, changes, and removal from site.
Keep all client portals up to date in line with their individual requirements.
Provide holiday and absence cover for the Group Fleet Manager.
What do we need from you?
Experience working in a service delivery or facilities management environment is desirable.
Strong organisational skills and the ability to efficiently manage multiple tasks.
Excellent written and verbal communication skills with a customer-focused approach.
Proficiency in MS Office and strong administrative abilities.
Ability to work independently and proactively solve problems.
Attention to detail and the ability to maintain accurate records.
How will you succeed?
Effectively manage your workload in a fast-paced environment.
Deliver high-quality work within deadlines to meet business needs.
Collaborate with colleagues and clients to ensure smooth operations.
Uphold our client's values through professional behaviour and effective communication.
If you are ready for an exciting challenge in facilities management, apply now! Our client offers a competitive hourly rate, a dynamic work environment, and the opportunity to work with a supportive team. Take the next step in your career and join their team today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
