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Job Purpose:
Assisting the Operations Team to ensure the successful delivery of works & client terms & achieving labour, efficiency & profit targets.
Main Duties:
- Assist the Operations Team in the planning, strategising, reviewing, quoting and operational delivery of client portfolio.
- Assist in ensuring effective methods are in place so that contracted works are delivered to maximum productivity level.
- Liaise with Contract Engineers where necessary regarding the successful delivery of works and appropriate paperwork.
- Support the Operations Team in managing the customer experience, delivering efficiencies and service improvements, including handling any complaints.
- Liaise with other teams regarding labour resource requirements to ensure client demands are met and to maintain efficiency targets.
- Assisting with quotations and processing orders
- Track all works and work on future growth areas, highlighting areas to grow, sites to quote for etc.
- Ensure job numbers are allocated to all quotations, recording all relevant details from sales enquiries including materials.
- Assist the Operations Team to organise & schedule relevant PTL operational staff to attend site surveys at client request.
- Assist the Operations Team to produce quotations in accordance with company procedure & in a timely manner.
- Assist the Operations Team in ensuring all paperwork is collated from the onsite team.
- Assist Operations Team in issuing final reports to clients in agreed timeframes.
- Assist the Operations Team in managing incoming reporting issues & liaise with the relevant Contract Engineer.
- Strong administration skills
- Excellent Customer Service skills
- IT proficient in all microsoft packages
- Organisational skills
- A good team player
- Passionate and friendly personality
- Eager to share understanding & knowledge
