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- Front of house duties: welcoming and greeting clients and visitors in a friendly and professional manner
- Acting as an ambassador for the company and it's services
- Ensuring high levels of customer service are always achieved
- Call handling: answering calls for both existing and potential new clients.
- Assisting colleagues in the delivery of outstanding client care and service standards
- Post management: handling incoming and outgoing mail efficiently.
- To book and administer Meeting room
- Ensuring that the reception and meeting room areas are kept well presented at all times
- Updating the CRM systems
- Reporting any maintenance issues
- To actively promote the company to visitors/callers
- Previous admin/reception experience is essential
- A natural communicator who thrives in a busy, multi-tasking environment.
- Organised and efficient in time management
- Assertive and adaptable
- A positive, can-do attitude with a passion for delivering exceptional customer service.
- An eye for detail and the drive to go above and beyond for clients.
- Confidence to engage with clients.
- Able to work under pressure
- Computer literate in MS Office and able to pick up systems quickly
- Basic salary of £25,000 pa
- Holiday - 25 days of holiday plus a company-wide Christmas shutdown.
- A cash healthcare plan, including over-the-phone GP appointments and a counselling/finance/legal advice line.
- Access to a shopping cashback scheme to save you hundreds of pounds each year.
- Regular company socials twice a year – a chance to unwind and connect with the wider team.
- A supportive environment that prioritises your development and wellbeing, with plenty of training and growth opportunities.
