Client Services Account Manager (Energy)

Location: Cheltenham - office based Salary: £27,000 plus monthly bonus

Summary:Our client, a leading energy consultancy, is looking for a Client Services Account Manager to join their team. In this role, you will manage corporate client relationships, handle queries, and ensure accurate and updated information flow between energy suppliers and clients. You will collaborate with internal teams and external partners, maintain a professional approach in email and phone communications, and conduct meetings via Teams or in person. If you have prior experience in the energy management or utilities sector, excellent prioritisation skills, and a strong attention to detail, apply today!

Responsibilities:

• Manage a portfolio of B2B accounts, ensuring prompt service delivery and issue resolution
• Build strong client relationships, understanding their needs to offer tailored solutions
• Monitor client performance, identifying trends and improvement opportunities
• Drive account growth through renewals and upselling relevant services
• Collaborate with internal teams to ensure seamless service and client satisfaction
• Leverage data insights to support clients in energy management and cost-saving strategies
• Maintain accurate client records, including contracts and performance reports

Skills and experience required:

• Experience in account management or client services, ideally in energy or utilities
• GCSEs or equivalent; office administration qualifications are a plus
• Proficient in Excel with the ability to analyse energy usage reports
• Strong communication and relationship-building skills
• Analytical, problem-solving, and multitasking abilities
• Detail-oriented and highly organised

Ref: 14995Role: Client Services Account Manager (Energy)