Customer Service Manager

Customer Service Manager
?? Location: Gloucester
?? Employment Type: Full-Time (Office-Based)
?? Salary: £40,000 - £50,000

Are you a proactive leader with a passion for delivering exceptional customer service? Travis Talent Ltd is recruiting a Customer Service Manager for a key client based in Gloucester. If you have a background in managing service teams and are ready for a role where you can truly make an impact, we want to hear from you!

As the Customer Service Manager, youll oversee a dynamic team to ensure excellent service delivery, health and safety compliance, and customer satisfaction. Key responsibilities include:

• Managing and supporting a regional team of engineers, ensuring contractual obligations are met.
• Overseeing health and safety compliance, including risk assessments and site safety.
• Handling technical queries and ensuring the highest standards of service, installation, and commissioning.
• Managing department KPI reporting and customer service metrics.
• Supporting service contract negotiations, renewals, and tenders.
• Providing leadership and guidance to engineers and administrative staff, including performance management, appraisals, and absence management.

• Proven experience managing a large, primarily field-based service team (15+ staff).
• Strong people management skills, including mentoring, appraising, and applying disciplinary procedures when necessary.
• Commercial acumen with experience in service pricing and cost analysis.
• Exceptional communication and problem-solving skills.
• High proficiency in MS Office (especially Excel) and CRM/database systems (training provided).
• An HNC in electronics or mechanical engineering is desirable but not essential.

• Salary: Competitive, £40,000 - £50,000, based on experience.
• A leadership role with a focus on both strategic and operational responsibilities.
• Opportunities for professional growth and development within a dynamic team.

Travis Talent Ltd specializes in connecting top talent with outstanding opportunities. Were committed to helping professionals like you achieve your career goals.

?? Apply Today
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