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Customer Service RepresentativeGloucester£22,500 + Bonus!Hiring Multiple Candidates!My client, an innovative and rapidly expanding broadband company, is seeking a Customer Service Advisor to provide professional and timely support across a variety of customer enquiries, including accounts, products, billing, and basic technical diagnostics. They are looking for someone who thrives in customer service!Key Responsibilities:
- Responding promptly to a broad range of customer queries through multiple communication channels, offering timely and professional solutions.
- Keeping customers informed at regular intervals when follow-ups are necessary or when arranging service engineer appointments.
- Performing basic triaging of customer connectivity issues to determine the appropriate next steps, such as escalating to technical support or scheduling service engineer visits.
- Assisting potential customers in understanding products and packages, promoting the brand effectively.
- Collaborating with colleagues to ensure the right resources are engaged to meet customer needs.
- Suggesting relevant up-sell/cross-sell products that could enhance the customer experience.
Required Skills and Experience:
- Strong communicator with a passion for engaging with customers and leaving a lasting impression.
- Excellent interpersonal communication skills across various media and devices.
- Ability to take ownership of customer issues and ensure a successful resolution.
- Positive, self-motivated, highly organised, and able to thrive in a fast-paced, dynamic environment.
- Strong listening skills and the ability to engage effectively with customers.
What You’ll Get:
- Annual team bonus!
- 35-hour working week.
- One hour lunch.
- Fun team incentives.
- Ongoing career training and support.
- Opportunities for progression and career advancement.
- Free onsite parking.
Interested? Send your most up-to-date CV to FRAN at i2i recruitment today!Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.
