Customer Service Administrator

Do you have a passion for delivering excellent levels of customer service?

We are working in partnership, with a superb business who are expanding, and they are seeking a Customer Service Administrator to join their lovely team based in Cheltenham.

The successful candidate will have excellent experience within customer service and account management. You will have the opportunity to support businesses within a variety of sectors such as beauty, wholesale, automotive, and many more ...

In return you will be offered a competitive starting salary with an excellent benefits package: 25 days holiday plus 8 bank holidays, social events throughout the year, superb training programme, pension scheme, onsite parking, fantastic office environment and lots more … 

Your Role:

• Oversee a portfolio of B2B accounts, ensuring timely delivery of services, addressing client inquiries and resolving issues promptly.

• Develop and maintain strong relationships with clients, understanding their needs, goals, and challenges to provide tailored solutions.

• Identify opportunities for account growth, including contract renewals and upselling additional services that align with client needs.

• Work closely with internal teams, including sales, operations, and technical support, to ensure seamless service delivery and client satisfaction.

• Maintain accurate and up-to-date client records, including contracts, communications, and performance reports.

Skills:

· You will possess excellent Customer Service / Account Management skills.

· Ability to build excellent working relationships with internal and external stakeholders.

· Computer literate.

· Confident telephone manner.

· Highly organised.

Why not click and apply if you feel that this role is suited to your skill set.

If you have not heard from one of our Talent Consultants within 3 working days, unfortunately you have been unsuccessful. If other opportunities are available of which we deem suitable we will of course give you a call. Thank you for applying and the best of luck with your application.