Back to searchCustomer Support Administrator
Shorterm Group
Posted 11 hours ago, valid for 16 days
Cheltenham, Gloucestershire GL50 9SA, England
£32,538 per annum
Full Time
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Sonic Summary
- The position is for a Customer Support Administrator on a 12-month contract located in Cheltenham, with a salary of £32,538.
- The role involves launching orders in line with the master production schedule, managing customer communications, and generating quotations and invoices.
- Candidates should possess strong commercial and customer management skills, effective communication abilities, and good organizational skills.
- While experience in a similar role is desirable, it is not essential, making this opportunity accessible to a broader range of applicants.
- The ideal candidate should be enthusiastic, dedicated, and highly motivated, with a keen attention to detail and a commitment to delivering excellent customer service.
Contract: 12 month contract
Salary: 32,538
Hours: 37 per week
Location: Cheltenham fully on site
My client are currently looking for a Customer Support Administrator to join their Aviation customer support team ASAP.
Job description
* Launch all orders in-line with master production schedule (MPS) and update production activity control (PAC) plan.
* Ensure all internal works order documentation and modification sheets (CRMS) for the launch of Landing Gears is communicated to Operations.
* Order management to allow the release of advance exchange Landing Gears to the next customer requirement.
* Ensure commercial aspects of the contract are clearly understood and applied.
* Act as a focal point for managing communications directly with customers.
* Generate customer quotations and invoicing in line with the company output plan and works procedures, ensuring clear and concise information is provided to the customer at all times.
* Capture the customers' expectations and preferences to ensure these customer requirements are satisfied.
* Working closely with key business stakeholders (KAMs, Sales, Finance, Quality and Operations) to improve the customer service experience.
* Strong continuous improvement ethic to enhance the customer experience and improve the company's processes and procedures.
Additional description
* Optimising profit opportunities afforded by the contract terms while promoting and enhancing the customer relationship.
* On time issue of quotes and invoicing in line with Sales Plan
* Timely resolution of customer queries.
* Launch adherence to MPS plan
* Delivering continuous improvement projects
Candidate skills & requirements
* Strong Commercial skills
* Effective external customer management skills.
* Effective communication skills throughout all levels of the business.
* Good organisational and planning skills.
* A flexible approach with ability to adapt to different working environments.
* Highly in-tune with the voice of the customer.
* A keenly developed sense of right first time attitude towards quality.
* Highly motivated, takes accountability, delivers excellence and respects internal and external customers.
* Experience in a similar role is desirable but not essential. The key attributes to be successful in this role are to be enthusiastic, dedicated, highly motivated, good communicator and a strong attention to detail.
