Job Role: Customer Support Administrator

Location: Tewkesbury - Office Based.

Salary: Up to £30,000

We have a great opportunity for a longstanding client of ours, located between Cheltenham and Tewkesbury, who are looking for a Customer Service Administrator to join their team. Ideally, they are looking for someone enjoys helping customers, has great attention to detail, and thrive in a fast-paced environment. You'll be part of the team providing excellent customer service to customers whilst processing and helping customers with orders. With a salary of up to £30,000 this is a great opportunity to be apart of a fantactis team.

Benefits:

25 Days holiday + bank holiday + christmas shutdown
Brand new state of the art facilities.
Progression opportunities.
Onsite parking.
Pension.

Roles and Responsibilities:

Customer Communication: Respond to customer inquiries via phone, email, or live chat, providing prompt and accurate information to resolve issues or answer questions.
Order Processing: Manage and process customer orders, ensuring timely delivery and addressing any issues related to product availability or shipping.
Issue Resolution: Handle customer complaints or concerns, investigating issues and coordinating with relevant departments to provide effective solutions.
Data Management: Maintain and update customer records in the CRM system, ensuring all information is accurate and up-to-date.
Administrative Support: Assist with general office tasks, including scheduling, filing, and preparing reports, to support the customer support team and other departments.

Skills and Attributes:

Excellent Communication Skills – Confident and professional phone manner.
Organised & Detail-Oriented – Able to manage multiple tasks efficiently.
Customer-Focused – A positive attitude with a commitment to great service.
IT Skills – Comfortable using Microsoft Office and order-processing software.
Team Player – Works well with colleagues and contributes to a supportive work environment.

If this position is of interest, please apply today or email (url removed) today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsucessful application.

COM1