Property Sales Administrator

• Annual Salary: £27,000
• Location: Cheltenham
• Job Type: Permanent
• Hours: 37.5 hours per week, Monday – Friday

Are you experienced in property management and looking to join a forward-thinking, expanding company in the heart of Cheltenham?

My client is currently seeking a Property Coordinator with a solid understanding of property safety regulations and landlord-tenant relationships to join their dynamic team.

This role offers a thriving team environment within a fast-paced setting and opportunities for development as the company grows.

If you are looking for a new challenge, then look no further!

Day-to-day of the role:

• Record all compliance and maintenance certifications, tasks, and work orders.
• Achieve targets where SLAs or contractual obligations exist.
• Serve as a primary contact for tenants, landlords, and contractors, addressing inquiries, complaints, and emergencies promptly and professionally.
• Collaborate with the Commercial and Legal team to support leasing processes.
• Work closely with Property Managers to ensure timely resolution of service and compliance issues.
• Partner with Property Managers to address property issues in line with SLA targets and objectives.
• Engage with contractors to resolve maintenance issues in accordance with SLA targets.

Required Skills & Qualifications:

• At least 2 years’ experience in a Customer Service or Administrator role.
• Previous experience in property compliance, with knowledge of relevant regulations relating to property safety and landlord-tenant relationships is desirable.
• Proficient in Microsoft Office 365 applications and an aptitude for learning new business software systems.
• Excellent written and verbal communication skills.
• Ability to build and maintain strong relationships with landlords, tenants, and contractors.
• Driven to take ownership of problems and maintain a proactive, solution-oriented approach.
• Organised, diligent, and accurate in record-keeping, with strong attention to detail.
• Capable of managing multiple tasks and handling high-pressure situations effectively.
• Ability to be discreet and maintain confidentiality of company information.

Benefits:

• 23 days holiday, plus 8 bank holidays.
• Company Pension.
• Enhanced Maternity/Paternity Pay.
• Enhanced Sick Pay.
• Compassionate Leave.