Our client is seeking an Administrator to join their small, dynamic team based in Chertsey, Surrey. This position is available on either a full time or part time basis, with flexibility available in terms of days/hours for those looking for fewer days or more part time hours.

This role will involve managing inquiries, maintaining company databases, processing payments, making sales and renewal calls, and providing exceptional customer service. Additionally, you will support a variety of general administrative tasks for the organisation.

The ideal candidate will be self-motivated, enthusiastic, and detail-oriented, with excellent customer service skills to engage confidently and professionally with clients and stakeholders both over the phone and in person. The role demands fast and accurate data input and IT proficiency with CRM systems, querying, and database reporting tools. A proactive attitude and the ability to work independently and manage additional administrative tasks are essential.

Administrator - About The Role

Main areas of responsibility:

General Administration & Customer Service

Accurately input new client details and updates into the database, ensuring all information is correct and reconciled with submissions.
Process payments and manage accounts, addressing any discrepancies as needed.
Handle client enquiries via phone, email, and other communication channels.
Advise clients on services offered and make proactive sales/renewal calls.
Liaise with clients and stakeholders to ensure smooth communication and resolution of any issues.

General Administrative Support

Support the administrative team in delivering efficient front-line services.
Handle incoming and outgoing mail and phone calls.
Maintain accurate and up-to-date database records.
Provide holiday cover for the administration team as required.

Administrative Support

Provide general administrative support, including photocopying, filing, and word processing.
Assist in the preparation and distribution of documents, information, and resources for meetings, conferences, and events.
Help with data retrieval, reporting, and querying via CRM and other systems.
Support office staff and the Operations Manager as needed.
Additional duties may include assisting with specific administrative tasks or special projects as needed.

The successful Administrator will have/be:

Proven experience in a similar role, ideally in a membership, customer service or administrative capacity.
Proficient in accurate data processing and CRM systems.
Proficiency in Microsoft Office, especially Excel and Word.
Strong communication and interpersonal skills.
Basic knowledge of accounting functions is beneficial.
Ability to work independently as well as part of a small team, in a fast-paced, seasonal environment.
Comfortable multitasking and adapting to changing needs.

Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful.

Refer a Friend

If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)