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Street Scene Support Officer/Administrator
Monday to Friday
37 hours per week
JOB AIM AND PURPOSE
To assist the Direct Services Organisation management team in delivering Environmental Services operations which include but are not limited to: Street Scene and Green Scene operations including grounds maintenance, waste collection, recycling, events, allotments and all green/street scene services.
To work alongside two other Street Scene Officers to deliver the administrative needs of the Direct Services Organisation and Green Scene teams. Sharing knowledge and skills to ensure consistency of service and support.
MAIN OBJECTIVES
To consistently deliver exceptional service to our residents and customers ensuring the administrative, practical, and operational duties are completed as necessary throughout our operational services.
MAIN DUTIES AND RESPONSILBITIES OF THE POST
路 Supporting the Direct Services Organisation management team in delivering Environmental Services operations. This includes waste and recycling collections, street cleaning, grounds maintenance and green scene services.
路 Supporting Customer Services team with enquiries and service complaints including direct contact with residents and businesses.
路 Monitoring the performance of the waste and recycling collection service using the Council's in-cab software.
路 Updating round data as indicated by the Street Scene Supervisors and Operations Manager.
路 Updating individual property records to ensure data is current and accurately reflects assisted collections, garden waste subscriptions, large or multiple bins etc.
路 Assisting with the collection of data for performance indicators and responses to Freedom of Information requests, within the required deadlines.
路 Assisting with the administration of the trade waste service and customer invoicing. Looking to maximise business and increase sales of the business where possible.
路 Providing the Duty of Care Waste Transfer Note to customers and ensuring the data is recorded accurately to comply with current regulations.
路 Assisting in the promotion of the waste recycling service and in providing information and advice to the community.
路 Working with the Environmental Enforcement Officers on environmental issues such as bins on pavement, excess waste, fly tips etc.
路 Preparing the crew's bin delivery worksheet; Overseeing the bin/bags stock and ensuring there is always enough stock to provide new or replacement bins to residents and trade waste customers.
路 Assisting with the management of the allotment service with respect to lettings, terminations, and fee collection.
路 Monitoring, recording and responding to applications for events held in RBC's parks/open spaces. Issuing event agreements to customers and arranging invoicing.
路 Ensuring all contractors have a valid Public Liability Insurance.
路 Raising purchase orders via the finance system. Liaising with other officers to ensure goods/services delivery and that supplier payments are made within the agreed Council's timescale, including any utility bills.
路 Assisting with the day-to-day security and coordination of visitors and depot staff.
路 Ensuring the Council's website is updated for all Direct Services Organisation services. Liaising with the Digital Transformation team regarding creation/improvement of online forms.
路 To ensure compliance with Health and Safety Policy and the Health and Safety at Work (1974) Act.
路 Provide general assistance with emergencies such as flooding including reasonable out of hours working.
路 Any other duties which may be allocated from time to time which are commensurate with the post holders' qualifications and experience.
