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Chester le Street
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Customer Service Team Leader

Customer Service Team Leader

Nigel Wright Group

Posted a day ago, valid for a month

Chester le Street, Tyne and Wear DH3 2QH, England

Full Time

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Sonic Summary

The role of Team Leader – Customer & People Management requires a dynamic individual to enhance performance and team development in County Durham.
Candidates should possess strong leadership and people management skills, along with excellent communication and coaching abilities.
The position involves managing a high-performing team, overseeing customer interactions, and ensuring compliance with company policies.
A minimum of 3 years of experience in a similar role is required, and the salary offered ranges from £35,000 to £45,000 per year.
The ideal candidate should be customer-focused, proficient in CRM systems, and capable of driving process improvements.

The RoleTeam Leader – Customer & People ManagementWe are looking for a dynamic Team Leader to drive performance, customer excellence, and team development in a fast-paced environment for our well respected client in County Durham.Key Responsibilities:

Lead, motivate, and develop a high-performing team.
Conduct regular performance reviews and coaching sessions.
Manage workload distribution, recruitment, and staff retention.
Foster a supportive and engaging workplace culture.
Oversee customer interactions across multiple channels, ensuring exceptional service.
Maintain CRM accuracy, compliance, and process optimisation.
Analyse trends, generate reports, and support continuous improvement.
Manage escalations, ensuring swift and effective resolutions.
Monitor KPIs, ensuring service targets are met or exceeded.
Collaborate with ICT and CRM teams to enhance workflows and efficiency.
Uphold company policies, data protection, and health & safety standards.

The PersonSkills & Attributes:

Strong leadership and people management skills
Excellent communication and coaching abilities
Customer-focused with a problem-solving mindset
Proficient in CRM systems and data management
Ability to analyse trends and drive process improvements
Resilient, adaptable, and results-driven

Next StepsPlease contact for further details

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