- End-User Support: Proven experience in daily IT support and resolving hardware and software issues.
- Basic Troubleshooting: Capable of diagnosing and repairing common IT problems involving desktops, laptops, printers, and mobile devices.
- Software Installation and Configuration: Skilled in installing, configuring, and updating software applications for end-users.
- User Account Management: Experience managing user accounts, passwords, and permissions in a Windows environment.
- Basic Networking Knowledge: Familiarity with networking fundamentals and troubleshooting connectivity issues.
- Communication Skills: Ability to effectively explain technical solutions to non-technical users.
- Customer Service Orientation: Friendly and patient approach, ensuring positive user experiences.
- Attention to Detail: Accurate and careful in managing support requests and documentation.
- Time Management: Strong skills in prioritizing tasks and managing multiple support requests.
- Willingness to Learn: Eager to embrace new technologies and grow in a dynamic IT environment.