Sales Progressor

LEAD INFORMATION

Job Title -
Sales Progressor

Site location -
Chester

Responsible to -
Branch Manager

Purpose of the role -
To fastidiously manage the conveyancing process of property sales from offer agreed through to completion. This role requires proactive communication with all parties—including solicitors, mortgage advisors, vendors, and purchasers—while ensuring that all records, communication notes, and progress updates are meticulously maintained using proprietary software.

Client brief -
Our client is a reputable full-service estate agency that specializes in property sales, lettings, and property management. With a strong presence in Chester and several additional branches throughout the region, the agency is dedicated to providing personalized and professional property services. Their offerings include comprehensive market appraisals, strategic property marketing, and ongoing support throughout the buying, selling, and renting processes.

KEY INFORMATION

Reason for vacancy -
Expansion of the team/business needs

Contract -
Permanent

Salary -
£27,000 per annum + multi point commission structure OTE £32,000-£35,000

Shifts -
Monday to Friday 9am-5pm

Holidays -
28 days inclusive of bank holidays

Facilities -
Office-based support with access to company proprietary software and other relevant tools

RESPONSIBILITIES

The role -

• Manage the conveyancing process for property sales from offer agreed to completion, ensuring all parties are kept fully updated on the progress.
• Proactively communicate with solicitors, mortgage advisors, vendors, and purchasers via telephone, and maintain detailed records of all interactions using proprietary software.
• Check sales progression on a weekly basis and ensure that any issues are identified and resolved promptly.
• Request Google reviews upon completion of sales to support business reputation.
• Verify purchaser’s Financial Services arrangements and, where necessary, refer to a Mortgage Broker.
• Where both parties are using the same solicitor, refer one party to the appropriate Conveyancer.
• Cover Client Service Associate duties when necessary during the working day to facilitate property viewings and related tasks. This includes:
• Building relationships through comprehensive recording of applicant enquiries in line with company guidelines.
• Generating market appraisals from viewing enquiries when a property is being sold locally.
• Conducting due diligence and agreeing on sales details.
• Referring new applicants to Financial Services (Mortgage Broker) and Conveyancer at initial contact.
• Recommending additional service providers (such as surveyors, removals, gas/electrical testing, damp proofing, etc.) at the time an offer is accepted.

Key Skills Required –

• Confident, outgoing personality with strong interpersonal skills
• Self-motivated and positive with a desire to achieve results
• Excellent communication and IT skills
• Ability to work effectively under pressure and manage time efficiently
• Professional appearance and attitude
• Familiarity with Estate Agency software (experience with Alto/Street is an advantage)
• Knowledge of Estate Agency compliance regulations and legislation is desirable

Serply Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.