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This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage.
Salary:
19 per hour
Customer Service Support Role:
- Receive orders and enter them in SAP system after performing validations on order
- Inform customers in case of quality issues related to product, recalls, or put on hold situations
- Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
- Monitor all open orders until completion and address exceptions
- Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
Your Background:
- Be fluent in English and Dutch. French would be a distinct advantage
- Previous working experience in a customer service role dealing with emails and calls
Company:
Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.
Location:
This role is based at our clients site in Chester.
Apply:
For more information, or to apply for this Customer Service Support please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference 99760.
It is essential that applicants hold entitlement to work in the UK
Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
