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- Deliver good customer outcomes that are consistent with Consumer Duty.
- Maximise the potential of every lead received and overcome objections.
- Conduct comprehensive questioning with each client, ensuring the correct product is presented.
- Consistently maintain a high standard of compliance.
- Effectively manage a pipeline of business.
- Communicate clearly and professionally to the customers.
- Work towards and ultimately achieve the targets set by the line manager.
- By utilising the calling technology, reach a minimum of 4 hours call requirement per day.
- Be polite and respectfully represent the business.
- Work towards personal goals and ambitions set in 1-2-1 meetings.
- Be punctual and respectful of other employees.
- £30,000 basic with OTE (£45,000 realistic in year one but many achieve much more).
- 22 days annual leave, plus bank holidays – rising to 25 days with length of service.
- 9 day fortnight – three day weekend, every other week.
- Self-promote scheme.
- Incentive competitions including their Premier Club (trips abroad for top performers).
- Pension.
- Cash Plan once probation has been passed.
- Death in service from day 1 (3 x basic salary).
- Excellent written, verbal & listening communication skills with a professional telephone manner.
- Ability to build rapport effectively with customers and colleagues.
- Experience of influencing and persuading to successfully handle objectives.
- Proven ability to fact find in detail to ensure the customer needs are fully established and met.
- Demonstrable success in closing sales whilst adhering to a sales process.
- Accuracy & attention to detail.
- Basic IT ability.
- Sales Processes.
- Insurance knowledge (desirable).
- Experience of working successfully in a fast paced, targeted and regulated telephone sales B2C environment.
- Previously worked and enjoyed success in a well-managed, buzzing and organised sales environment.
- Team player with the ability to achieve individual success.
- Demonstrable success in a high volume-based telephone sales role following a structured sales process.
- Proven experience of consultative sales processes.
- Insurance or financial service sales
- Cold calling
- Experience in a similar role preferred but not essential
