- Be the face of the Chamber in liaising with clients re their outstanding account
- Undertake regular visits to major clients to review outstanding balances and operational issues
- Review debtor lists and WIP via one-to-one reviews with barristers and agree action plans
- Work with Practice team clerks and billers to ensure debt related information is accurate and up to date
- Produce monthly Aged Debtor reports for management and control purposes
- Review workflows and identify opportunities for improvement and change in both debt collection and billing processes
- Work to achieve targets as set by the Chamber Business Manager
- Attend regular Practice team meetings to update barristers on debt situation and problem clients, advising on the most efficient billing method
- With a track record of success in managing client relationships to ensure accounts are paid within terms
- with a good understanding of the business processes involved ideally through the Lex Case Management System
- who is proactive, willing to take the initiative where appropriate and with excellent organisational skills
- highly professional in attitude and approach to building strong client relationships
- with knowledge of the Court and Legal Systems preferably
- who can prioritise work load effectively and handle the pressure at the same time
- with strong time management and organisational skills
- who is a great team player and communicates well at all levels within the business