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Customer Service Representative

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Posted 21 hours ago, valid for 7 days
Location

Chester, Cheshire CH12JH, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • The position is for a Customer Service Representative in Chester, offering a salary of £24,000 with an additional yearly bonus of £2,500.
  • The role is permanent and part of a culturally centric team within a global business, emphasizing a family-like atmosphere.
  • Candidates should have experience in a phone-based environment and the ability to multitask in a fast-paced setting.
  • Responsibilities include processing customer orders, handling queries, and ensuring excellent customer service.
  • Benefits include free parking, 34 days of holiday, a strong pension plan, and wellness support.

Customer Service Representative Chester - 24,000 with a 2,500 bonus paid yearly!


A fantastic opportunity is available to work for a culturally centric team based in Chester who are looking for a Customer Service Representative to join them on a permanent basis.

The client is a global business but within the Chester office they have a real family feel where everyone works together to achieve a common goal.

This role has excellent scope for progression whether that be within the team or within the business in other departments.

Benefits: Free parking, 34 days holiday including bank holidays, excellent pension, excellent welling support programme and more!

This is a fast-paced role so experience within a phone-based environment is key and experience working within an environment when you have to multitask is also key.

Responsibilities:
* Processing a range of customer orders
* Support all stakeholders through the process ordering process and provide efficient aftercare
* Dealing with a range of queries from suppliers, clients and customers through email and phone
* Working with other departments to ensure the right customer journey is provided
* Go over and beyond to provide excellent customer service at all times
* Ensure complaints, if they arise are dealt with professionally

Experience and skills required:
* Experience working within a phone based environment
* Experience working within a fast paced environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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