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Client:
Castlefield are working with an organisation who make a genuine contribution in the local area as they look to recruit an enthusiastic and personable Customer Service Advisor to join their team. As being a first point of contact for the company, you will play a crucial role in providing excellent customer service and ensuring smooth office operations. The ideal candidate will have strong inbound call experience and previous experience working in a fast-paced environment
Duties will include:
- To be the first point of resolution to customers
- To have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the internal system.
- The key purpose of this post is to resolve telephone, electronic, letter, text customer enquiries.
- Remain confidential and professional while processing sensitive information relating to customers and clients.
- Taking a proactive approach to customer care, ensuring high customer satisfaction.
- Liaising with colleagues and customers via MS teams, phone calls and emails
- Record every contact, capturing quality customer information, including profiling data in line with guidelines such as GDPR and PCI compliance.
The successful candidate will:
- Have experience handling a high volume of inbound calls
- Have excellent administration experience
- Be empathic and have resilience
- Have a positive and proactive attitude
- Strong communication skills
To apply for the position please use the link provided or contact Libby Nightingale via LinkedIn
