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2nd Line Helpdesk Support

ALTECH GROUP LTD
Posted a day ago, valid for 16 days
Location

Chester, Flintshire CH4 0BY, Wales

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a 2nd Line Helpdesk Support role at a global SaaS company located in Chester, offering a salary between £26,000 and £30,000.
  • Candidates should possess strong troubleshooting skills, SQL knowledge, and experience in database administration.
  • The role involves providing technical support, problem diagnosis, and customer service while working closely with 1st line support and production teams.
  • The working pattern is hybrid, with some weeks requiring 5 days in the office and others remote, covering hours from 6am to 6pm.
  • Applicants are expected to have a good command of English, both verbal and written, and must be prepared for a varied working environment.

2nd Line Helpdesk Support|£26,000 - £30,000 | Chester (Hybrid)

Hiring for a 2nd Line Helpdesk Support for a global SaaS company in Chester. There are looking for someone to join the helpdesk, helping to ensure that the team meet their users’ expectations in providing support.

The role has a varied working pattern. Some weeks 5 days in the office, some weeks remote, with a varied team rota covering the hours between 6am and 6pm.

They are a social team with good technologies.

The Skills Needed

  • Analyse and troubleshooting skills
  • SQL knowledge
  • Database administration knowledge
  • Ability to creating and run SQL queries
  • Customer Service skills with good communications in English, both verbal and written
  • Knowledge in Operation and support for IOS, Windows and Android

Role:

  • Technical Support
  • Problem Diagnosis and Resolution
  • Database Administration
  • Customer Service
  • Work closely with the 1st line support, hardware support and production teams
  • Project Support
  • Continuous Improvement

What You Will Get

  • Salary - £26,000 - £30,000 Basic
  • Hybrid Working - Very varied working pattern

Apply if interested

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.