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Sales & Helpdesk Support Assistant

Pertemps Wrexham
Posted 11 days ago, valid for 8 days
Location

Pentre Maelor, Wrexham Principal Area LL13 9QE, Wales

Salary

£16,000 - £18,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Sales & Helpdesk Support Assistant position offers part-time or full-time work, requiring 3 days a week or full availability.
  • The salary for this role is approximately £18,000, depending on hours and experience.
  • Candidates should possess strong communication skills and solid organisational abilities.
  • Experience in sales support and basic understanding of monitoring systems is preferred but not essential.
  • This role involves responding to sales inquiries, assisting Help Desk Engineers, and maintaining customer relationships.
Sales & Helpdesk Support Assistant
Position Type: Part-time (3 days a week) or Full-time
Salary: Approx. 18,000 (depending on hours and experience)
Job Type: Full-time or Part hours available
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Key Responsibilities:
Sales Support:
  • Respond to incoming sales inquiries and produce customer quotes with accuracy and quality.
  • Maintain regular contact with contract customers to enhance sales and identify additional product opportunities.
  • Reach out to existing customers to build tailored "Product Plans" and drive incremental sales.
  • Assist in growing the customer base through sales prospecting, cold calling, and marketing activities.
  • Utilise social media and other channels to build brand awareness.
  • Provide monthly sales forecasts, plans, and objectives, and review these regularly.
Helpdesk Support:
  • Assist Help Desk Engineers in providing high-level service and support.
  • Answer and record first-line support calls, capturing detailed problem information.
  • Monitor systems for potential issues, ensuring timely reporting and resolution.
  • Manage administrative tasks, including recording incoming parts, maintaining service report data, and filing.
Skills and Requirements:
  • Strong communication skills, both written and verbal, to engage with customers and team members.
  • Solid organisational and administrative abilities, with attention to detail for maintaining accurate records and supporting company standards.
  • Basic understanding of monitoring systems and processes is preferred but not essential.
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If you are organised, proactive, and enjoy working in a dynamic environment, we encourage you to apply by sending your CV to (url removed)

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