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Ict help desk manager
2nd Line Helpdesk Support

2nd Line Helpdesk Support

ALTECH GROUP LTD

Posted a day ago, valid for 16 days

Chester, Flintshire CH4 0BY, Wales

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a 2nd Line Helpdesk Support role at a global SaaS company located in Chester, offering a salary between £26,000 and £30,000.
Candidates should possess strong troubleshooting skills, SQL knowledge, and experience in database administration.
The role involves providing technical support, problem diagnosis, and customer service while working closely with 1st line support and production teams.
The working pattern is hybrid, with some weeks requiring 5 days in the office and others remote, covering hours from 6am to 6pm.
Applicants are expected to have a good command of English, both verbal and written, and must be prepared for a varied working environment.

2nd Line Helpdesk Support|£26,000 - £30,000 | Chester (Hybrid)

Hiring for a 2nd Line Helpdesk Support for a global SaaS company in Chester. There are looking for someone to join the helpdesk, helping to ensure that the team meet their users’ expectations in providing support.

The role has a varied working pattern. Some weeks 5 days in the office, some weeks remote, with a varied team rota covering the hours between 6am and 6pm.

They are a social team with good technologies.

The Skills Needed

Analyse and troubleshooting skills
SQL knowledge
Database administration knowledge
Ability to creating and run SQL queries
Customer Service skills with good communications in English, both verbal and written
Knowledge in Operation and support for IOS, Windows and Android

Role:

Technical Support
Problem Diagnosis and Resolution
Database Administration
Customer Service
Work closely with the 1st line support, hardware support and production teams
Project Support
Continuous Improvement

What You Will Get

Salary - £26,000 - £30,000 Basic
Hybrid Working - Very varied working pattern

Apply if interested

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