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- A bright, enthusiastic personality that stands out
- A proven track record in your field, with a commitment to delivering quality work
- The ability to think commercially and approach challenges creatively
- A desire to learn and grow in your role
- A passion for being a valuable part of a driven, ambitious team
- Maintaining files with an effective and accurate use of our case management system (Leap).
- Making and receiving calls from clients and other third parties.
- Dealing effectively with new enquiries. Ensuring that they are dealt with efficiently and politely and in line with our client care policy.
- Taking ownership of, preparing and managing all forms of correspondence, including letters and emails, along with inbound post, photocopying and other administrative duties as required;
- Understanding the importance of their flexible role in the smooth running of the office.
- Knowing how to prioritise tasks when several appear equally urgent and important.
- Giving a good impression of the firm from the first contact onwards.
- Applying sound client service techniques to handle clients in a sensitive and approachable manner both face-to-face and on the telephone.
- Recognising early warning signs that problems are brewing with clients and flagging these up with the team as well as working on a strategy for handling the situation.
- Regarding all their solicitors’ clients as their own and familiarising themselves with each case so as to understand how to respond.
- Maintaining high professional standards, confidence and integrity.
- Strong analytical skills and great attention to detail.
- Excellent communication and interpersonal skills.
- An ability to work independently and as part of a team.
- Proficient in Microsoft Office, Word and Excel, including Microsoft Teams.
- Communicate effectively and courteously and convey information accurately.
- Work calmly and accurately under pressure.
- An ability to prioritise tasks.
- Willingness and ability to learn new technology.
- Self-managed, organised and a high level of initiative.
- Integrity to handle sensitive and confidential information appropriately
- A ‘Can Do’ and dynamic attitude.
- Salary: £22,000-£25,000 (dependent on experience),
- Profit Share – We are 100% employee owned! This means that all our team receive an equal share of our profit, enabling us to reap the rewards of our success.
- The opportunity to bring in ideas and influence the success of the company by being an employee owner.
- Generous Annual Leave – 25 days of annual leave, plus bank holidays and the ability to carry forward unused holiday.
- Extra holiday at Christmas – 3 days extra holiday, to be taken over the Christmas period when our office closes.
- Employee Assistance Programme – Health plan where you can claim back the cost of treatment for you and your children, including dental, opticians, flu jab, specialist consultations and diagnostics as well as complementary and alternative therapies, with access to Virtual GP and prescription service for peace of mind.
- Access to free advice, support, and confidential counselling available 24/7.
- Company Pension Scheme with Nest Pensions.
- Generous discounts on legal fees across all our departments.
- Career development and progression plans for all team members, including study leave and funding for qualifications.
- Birthday presents, and other employee benefits.
- Company social events each quarter, company funded Christmas party, plus much more.
