- Driving, motivating and managing performance across a sizable team of credit control and collections professionals
- Leading on-site communications and the execution of people strategies and change management processes
- Collaborating with stakeholders across the business to identify and implement process enhancements
- Ensuring adherence to the company’s credit policy across the function
- Overseeing the timely completion of control activities, audit deliverables, and balance sheet reconciliations
- Driving process improvements using automation tools, Salesforce, and Alteryx
- Developing innovative approaches to reduce outstanding debt and enhance the delivery of cashflow
- Partnering with Directors and account managers to resolve customer issues related to credit, billing, and payments
- Possession of a professional accounting qualification, ideally CICM or equivalent
- Strong experience within credit and collections, particularly from a strategical and management position
- Excellent leadership and wider communication and stakeholder management skills
- Good working knowledge of complex IT systems, including interfaces and controls
- Good commercial aptitude and awareness
- Background in financial controls