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Optimise by Recruitment are delighted to be working with this company to recruit a Defleet Service & Refurbishment Administrator!
We are excited to offer an excellent opportunity for a Defleet Service & Refurbishment Administrator to join a dynamic and growing company at their Chesterfield Head Office.
About the Company
This company is a leading provider in the vehicle rental and fleet management sector, operating a vast network of independent vehicle hire businesses across the UK. With over three decades of industry experience, they are committed to delivering exceptional service, efficiency, and innovation within the vehicle rental space. Their fast-paced and collaborative work environment fosters growth, development, and success for their employees.
The Role
In this crucial administrative role, you will be responsible for managing service documents, handling service-related queries, overseeing refurbishment charges and managing disputes. You will play a key role in supporting the Defleet process, ensuring the smooth transition of vehicles through their lifecycle and contributing to the overall efficiency of operations.
You will be part of a dedicated team of 9 professionals, handling various aspects of the Defleet process, including inspection and collection requests, logging service documents, raising settlement and disposal invoices and maintaining excellent communication with customers and colleagues.
Key Responsibilities
- Manage refurbishment and contract hire recharges, including invoicing, claims processing and dispute resolution.
- Log vehicle Defleet, review inspections, resolve documentation gaps and maintain accurate records.
- Ensure compliance with penalty invoices and preregistered vehicle notifications.
- Provide proactive support, streamline Defleet activities and generate fleet performance reports.
- Build strong relationships with customers and colleagues, ensuring outstanding service delivery.
We’re Looking for Someone Who:
- Has experience in vehicle leasing, rental, or a dealer environment.
- Possesses knowledge of warranties and vehicle servicing.
- Is dynamic, outgoing, and ambitious.
- Thrives in a fast-paced and structured environment and can effectively prioritise workload.
- Is proficient in MS Office (Outlook, Word, Excel).
- Demonstrates strong verbal and written communication skills.
- Can learn quickly and perform well under pressure.
- Wants to work for one of Britain’s best local operators within the country’s largest vehicle rental network.
What’s on Offer?
- Highly competitive salary
- Private Medical Insurance (AXA PPP)
- Flexible working options - up to 2 days per month from home (after probation)
- Career progression opportunities
- Company events and celebrations throughout the year
- Free on-site parking
- On-site gym facilities
- Company Car Scheme (after 12 months of service)
