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Customer Analyst required for growing Central Chichester based Company.
- Salary £24,570 DOE plus annual bonus of £2,000 p.a.
- 22 days holiday + BH rising after 3 years of service to 24 days and 27 days after 5 years, many benefits and committed training, support and development.
- Hybrid working - home and office
- Pension
- Healthcare cash plan
- Lots of incentive schemes/rewards
Responsibilities For Customer Analyst:
- Regularly review customer contracted services against operational
delivery to ensure all SLA’s & obligations are met.
- Review customer portfolios and ensure they are maintained regularly to
allow for the most accurate reporting possible.
- Ensure tasks are tracked through Planner to allow reporting & visibility
across the business.
- Oversee the operational set up of new customers during the onboarding
- Manage customer specific data and requests, ensuring business continuity maintained
As well as
- Attend customer meetings & teams calls, bringing subject matter experts
as appropriate.
- Liaise with analysts across the Commercial Services Team to ensure all
tasks are delivered to the customer on the agreed time frame & to a high
- Manage incoming email queries from customers, retailers & other
sources in a prompt & polite manner within contractual SLAs.
- Promptly answer inbound calls, dealing with all callers politely and professionally.
- Meet regularly with the Account Management Team as required.
- Identify action points from meetings & reports, follow through to
resolution and communicate progress.
- Report regularly to Senior and Lead Customer Analysts, line manager
and/or Commercial Manager on progress of assigned tasks, successes,
and any potential issues.
- Ensure effective communication throughout the Commercial Services
Team, proactively collaborating with all analysts & supporting in
completion of any relevant tasks to provide the best customer outcomes
Candidate requirements for the Customer Analyst:
- Exceptional IT skills especially excel and working with large amounts of data
- Excellent numeracy
- An aptitude for, and an enjoyment of analysis
- Experience of using Excel (and the aptitude to upskill)
- Highly organised and accurate
- Strong customer service/communication skills
- Ability to work in a pressurised environment
- Confident and professional
- Resilient with an excellent work ethic
- Accurate and thorough with own workload
- Self-motivated with a can-do attitude
We are looking for a confident, analytical and motivated person to join an amazing company in Central Chichester. The position of Customer Analyst is a very detailed, busy, analytical and customer focused role; working with large amounts of data and a variety of key customers.
A hybrid position working with a lovely bunch of people. Informal culture with a high level of professionalism. Impressive client base and a company who are looking to invest long-term in their new recruit.
