Practice Manager

Practice Manager – Private Medical and Cosmetic Practice

We have an opening for an experienced and motivated Practice Manager / Operations Manager to help support and drive our award winning, growing Private Medical and Cosmetic Practice based on the outskirts of Chichester.

Package

Permanent, full time (part time applications may be considered) – salary £40-44,000 per annum; pension; working hours Monday to Friday, 8am to 4pm; free onsite parking; 25 days annual leave plus statutory holidays

Overview

With experience as an operations and/or practice manager in a similar practice environment , working closely with an established team, you will ensure the smooth running of all clinical procedures and activities within the clinic, genuinely believing that patients should be treated as individual people and not as numbers in a file. You will be responsible for the efficient, effective and safe management of the Practice, ensuring the well-being of patients, practitioners and colleagues for mutual and continued success, whilst we are all delivering impeccable customer service.

Main Job Tasks and Responsibilities – Practice Manager / Operations Manager

• Ensure CQC compliance in line with NICE guidelines (relevant support and training as necessary)
• Manage clinical and administrative staff; HR development and employee appraisals
• Ensure effective teamwork and communications within the business
• Work collaboratively with colleagues and third parties in the provision of a seamless service
• Dealing with matters with tact and sensitivity, maintaining a high level of confidentiality
• Delivering excellent customer service to our patients at all times
• Managing customer queries, commendations, compliments and complaints
• Working alongside the team to ensure all systems and processes are working optimally so that the day-to-day flow of the clinic is as smooth and efficient as possible
• Managing the relevant databases and paperwork

Qualifications & Skills – Practice Manager / Operations Manager

• Practice Management and/or Operations Management experience in a similar environment (medical, dental or other practice)
• Excellent communication skills
• Excellent administrative and IT skills (MSOffice, in particular Excel and our in-house database – training on the latter will be given)
• Superb organisation, time management skills and attention to detail
• A positive, cheerful, can-do attitude with a high customer focus
• Productive and proactive, problem solver
• A genuine interest in matters pertaining to good health, wellbeing and lifestyle

Applications

Please send your CV and covering letter to our retained HR & Recruitment Consultant – Lorna Dane at or for more information email her at the same address