IT Support - Field

Candidate Source Ltd

Posted 14 hours ago, valid for 23 days

Chichester, West Sussex PO19 1PX, England

Full Time

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Sonic Summary

Join a thriving Managed Service Provider (MSP) providing IT support, primarily office-based with some customer visits in Sussex and Hampshire.
The role involves operating the IT Helpdesk, troubleshooting hardware and software issues, and managing user expectations via various communication methods.
Candidates should have IT support experience, particularly with Active Directory, Windows 10/11, Office 365, and Azure, along with a full, clean driving license.
The salary for this position ranges from £25,000 to £30,000, and the role offers 20 days of holiday plus public holidays, among other benefits.
This position requires candidates to have relevant experience, though the specific number of years required is not mentioned.

Join a thriving MSP providing IT support. The role will be predominantly office-based, with some customer visits around Sussex and Hampshire.THE ROLE:

Operating the IT Helpdesk and providing IT support to a wide variety of clients, supporting infrastructure, hardware, and software.
Receive and resolve calls from the helpdesk and manage user expectations – by phone, email, and in-person.
Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
Deployment of new hardware and software alongside existing upgrade schemes.
Occasional involvement in project work.
Assisting the Support Team Leader in aiding other team members.
Managing your own tickets, ensuring that they are kept up to date.
Approximately 30% of time spent onsite with customers' resolving hardware and software issues.

KEY SKILLS & EXPERIENCEIT support experience covering:

Active Directory
Windows 10/11, Windows Server (bonus points for macOS)
Office 365
Azure
Hardware
Backup & Firewall configurations (experience with Acronis & SonicWall desirable)

And:

Full, clean driving license

SALARY & BENEFITS:

£25,000 - £30,000
20 days holiday + public holidays
Pension
Cycle to work scheme
Free onsite parking
Company laptop, phone, and accessories

Please apply today!Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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