Customer Quality Coordinator

Customer Quality Coordinator | Up to £28,000 base salary | Chichester

In this dynamic role, you’ll collaborate with our Customer Quality Manager and Head of Technical to ensure we consistently deliver top-tier products and services that surpass our customers’ expectations. As a key player in our quality assurance team, you’ll work closely with various departments and stakeholders across the business, gaining valuable insights and making a direct impact on the quality of our offerings.

Nature’s Way Foods is the leading manufacturer of prepared salads, coleslaw and “food-to-go” for retailers and QSR, and as such we work closely with farmers across Europe. But there’s lots more to us than the products we make.

Our culture is inclusive, and our people are diverse spanning 39 different languages. We operate four manufacturing facilities capable of producing over 326m units per year. It is an exciting time to join Nature’s Way Foods as we are growing rapidly and there are genuine opportunities to progress within the organisation.

What you get from us

• Salary up to £28,000 (DOE)
• Employer matched pension up to 5%
• Health cash plan   
• Flexible benefits including Corporate gym discounts, shopping discounts, enhanced maternity & paternity policy and many more
• Access to online GP & life assurance   

Key responsibilities

• Develop and implement customer-focused KPIs to drive performance improvement
• Prepare professional, data-driven presentations for periodic customer reviews
• Assist sites with resolving customer complaints and addressing specification check failure
• Attend internal team meetings to represent the voice of the customer
• Step in for the Customer Quality Manager by managing KPIs, customer calls, and periodic reviews as needed
• Help coordinate and prepare for customer technical visits, ensuring a seamless, first-class experience where customers feel valued and prioritised
• Ensure all technical communications are clear, accurate, and delivered in a timely manner
• Share insights and identify issues through customer communications and data trend analysis, fostering continuous improvement across the business

Person Specification

• Previous experience in a quality-focused role is essential
• Strong ability to analyse and interpret complex data effectively
• Exceptional communication skills, both verbal and written, with confidence in delivering presentations
• Proven ability to handle challenges calmly and professionally
• Highly organised, with excellent time management and the ability to prioritise tasks under pressure
• Thrives in a fast-paced, collaborative team environment
• Proficient in using MS Excel for data analysis and reporting

Interested?

Click apply, submitting an up-to-date CV. We look forward to hearing from you.

At Nature's Way Food, we believe that diversity and inclusion are key to driving innovation and achieving excellence. We are committed to creating a workplace where everyone feels valued, respected, and empowered to reach their full potential. We are dedicated to building a diverse team that reflects the communities we serve and the world we live in.

Join us in our mission to create a more inclusive and fairer world. Together, we can become best at fresh.