Income Services Officer - 6 month Contract

Hyde is looking to recruit an Income Services Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an Income Services Officer, you will be working within our Income Team to manage the prevention and recovery of rent arrears and other debts.

Responsibilities

• Recover rent arrears from an assigned account.
• Respond back to all resident correspondence regarding the management of their account.
• Offer money management advice to assist the resident in prioritisation of rent and service charge payments and reduction of arrears.
• Ensure residents receive appropriate advice and guidance regarding benefits and welfare entitlements to maximise their potential income, making appropriate referrals where identified.
• To represent Hyde by attending and presenting cases professionally at court.
• Refer cases to appropriate teams/external agencies where more in depth advice is required.

Skills and Experience Required

• Rent arrears recovery / debt collection experience is preferable
• Strong customer service skills
• Verbal & written communication skills

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days
• Hyde operates an agile approach to work, requiring you to be in the office 40% of your time

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.