Service Charge Accounts

Who are we?

Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands.

Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction.

With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer.

The Position

A Service Charge Accounts Assistant forms part of our in-house Property Management team, known as Galliard Estate Management (GEM). Working specifically within the GEM Finance team, the Service Charge Accounts Assistant will take ownership of the service charge, ground rent, and commercial rent accounting function for a portfolio of properties.

Duties include but are not limited to:

• Accurately input property details to set up new sites on our property and service charge management system, Bluebox.
• Create new tenancies on Bluebox in line with completions and assignments.
• Generate and distribute service charge and rent invoices in accordance with lease agreements, ensuring timely and accurate billing.
• Provide professional and efficient support to leaseholders regarding their accounts, payments, and service charge statements, ensuring queries are resolved in a timely manner.
• Verify and process invoices related to service charge expenses, ensuring payments to contractors and suppliers are made in accordance with agreed terms.
• Monitor and review expenditure against budgets, identify and investigate variances, and post corrections where required.
• Meet monthly with Property Managers to provide insights into budget performance and highlight areas of overspend.
• Ensure bank transactions are accurately recorded and reconciled to maintain financial integrity and track service charge fund movements on a weekly basis.
• Process and allocate rent payments to property owners, ensuring compliance with lease agreements and financial accuracy on a monthly basis.
• Calculate and post prepayments and accruals to ensure service charge accounts reflect true financial positions at month-end and year-end.
• Preparing year-end accounts pack to trial balance and supporting schedules.
• Act as a key point of contact for external auditors and accountants, ensuring all required financial documentation is provided efficiently.
• Prepare and issue balancing charges and year-end reports to leaseholders.
• Support Property Managers to create and review draft service charge budgets.
• Compile and distribute new budget packs to leaseholders, ensuring leaseholders receive clear and transparent financial information.
• Advise and contribute to Standard Operating Procedures (SOPs) by providing input into process improvements.
• Provide administrative and accounting support to the wider accounts team as required.

The Person

A Service Charge Accounts Assistant will have a proven track record of working within an accounts function, ideally in a service charge accounts role or similar. They will be a proactive and highly organised professional with strong problem-solving and communication skills.

A Service Charge Accounts Assistant will also meet the below criteria:

Essential:

• Previous general accounts experience within sales and purchase ledger.
• Understanding of prepayments and accruals.
• Ability to scrutinise expense data and investigate anomalies.
• Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach.
• Proficient in basic Microsoft packages including Word and Outlook with the ability to learn new systems as needed.
• Intermediate or above skill level in Microsoft Excel, with the ability to use functions such as PIVOT and XLOOKUP.
• Exceptional administration skills, with strong attention to detail and accuracy.
• Excellent organisation, prioritisation, and time management skills in order to meet monthly and seasonal deadlines.

Desirable:

• Solid understanding of leasehold properties.
• Some understanding of the relevant Leasehold, Landlord and Tenant Act.
• AAT qualified or currently working towards AAT qualification.

The Benefits

As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from:

• Competitive salary
• 24 days holiday plus bank holidays
• Life assurance
• Private health care
• Critical illness insurance
• Matching contribution pension scheme
• Discretionary salary and bonus review
• Employee assistance programme
• Discounted gym memberships
• Cycle to Work Scheme
• Discount portal
• Volunteering opportunities
• Sponsorship of professional qualifications and accreditation's