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Service Desk Analyst
- 12 Months FTC
- Chippenham - Site based
- 25,000 plus benefits
Days: Mon-Fri with occasional working away or overtime
Shifts: 07:00 - 15:30 and 08:30 - 17:00 rotated weekly
REED Technology are pleased to be working with a large organisation based in Chippenham who are looking to recruit a new service desk analyst to join their team.
Within this role you work within the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service requests.
Key Accountabilities
* Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution
* Monitor support ticket queues ensuring incidents are actioned in line with SLA's
* Maintain support tickets correctly and keep the client updated with progress every day
* Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately
* Create a positive impression of the Service Desk by building a rapport with the customer, focussing on business needs and delivering best possible customer service
* Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service
* Assist with Infrastructure tasks as and when required
* Maintain user security on all systems
* Completion of Service Requests
* Administration of Active Directory, End User Devices, Office 365 and Business Applications
The ideal applicant will have at least 6 months service desk experience support with Office 365 and Active Directory.
This role comes with a competitive benefits package as well as great career development/progression prospects.
If this sounds like the role for you, doo not delay, please apply online ASAP. Successful candidate will be contacted within 24 working hours.
Good Luck
