The Campaign Manager role is to ensure the smooth, timely and successful delivery of fundraising campaigns (inbound and outbound). The Campaign Manager will act as the main point of contact for all campaign and operational matters specific to designated accounts.

The ideal candidate will have experience of

Campaign Management -Delivery of campaigns on time and to client and internal expectations
Partnered with Campaign Executives - collaborate and support as one team on designated client accounts
Client retention - by offering proactive, exemplary service standards to all clients
Query resolution - client focussed when dealing with queries/questions either raised internally or directly by the client.

Key Responsibilities:

Demonstrate a thorough understanding of a client’s campaign requirements, prepare briefs and distribute to relevant internal teams on time
Pro-active in monitoring and managing agreed campaign schedules to ensure milestone dates are met.
Manage campaign related feedback between internal teams and clients where required.
Regularly review outstanding tickets for designated client accounts and escalate to appropriate team as necessary
Own and update client operational specifications
Provide relevant client feedback to Account Management where opportunities known and to maximise revenue from each client
Prepare campaign debrief information for Quarterly Business Reviews.

Candidate Qualities:

High level of accuracy and attention to detail
Excellent good planning and organisational skills
Effectively gather information from a wide range/the sources required
Pragmatically solve problem

Experience:

Good experience of working in a client facing role
Worked in business-to-business customer facing roles